Wednesday, October 23, 2019

Virginia REALTORS® Registration Desk Open

7:30 AM - 4:30 PM, Wednesday, Oct 23, 2019

PM Certified: Fix It Up – Residential Maintenance (Ticketed Event)

8:00 AM - 12:00 PM, Wednesday, Oct 23, 2019

Instructor:  Marc Cunningham

Course Description:  Premiering the first course in the PM Certified series.  Maintenance can be one of the biggest headaches in property management.  The residential property manager is typically responsible for directing routine and preventive maintenance. Here’s a guide for the property manager to identify who is responsible for what and become more adept in maintenance aspects.  (Includes Continental Breakfast – Ticketed Event). Pending 4 hours Real Estate Related CE; 2 Hours Elective PL. This program has SOLD OUT! This is part of the PM Certified program. 

Lunch (Ticketed Event)

12:00 PM - 1:00 PM, Wednesday, Oct 23, 2019

Virginia Fair Housing Law Review (with a focus on the tenant selection process)

1:00 PM - 3:00 PM, Wednesday, Oct 23, 2019

Instructor:  Barrie Bowers

Course Description:  This session will review Virginia Fair Housing Law and will address the tenant selection process, service and emotional support animals, and other fair housing issues. Approved 2 Hours Fair Housing CE/PL

Residential Housing: Tenant’s Assertion

3:00 PM - 5:00 PM, Wednesday, Oct 23, 2019

Instructor: Grimes Creasy

Course Description:  This course will review issues related to the Tenant’s Assertion legal process, as well as collections, as provided under applicable Virginia law. Pending 2 Hours Legal Updates; 2 Hours Broker Management; 2 Hours Elective PL.

Vendor Reception

5:00 PM - 6:00 PM, Wednesday, Oct 23, 2019

Thursday, October 24, 2019

Wellness Activity

6:30 AM - 7:00 AM, Thursday, Oct 24, 2019

Scheduled Walk or Yoga!

Continental Breakfast (Included in Registration Fee)

7:30 AM - 8:30 AM, Thursday, Oct 24, 2019

Virginia REALTORS® Registration Desk Open

8:30 AM - 4:30 PM, Thursday, Oct 24, 2019

General Session- The Yelp Effect: Pleasing The Empowered Customer™

8:30 AM - 10:20 AM, Thursday, Oct 24, 2019

Instructor: Terry Watson

Course Description: You no longer have just clients. You now have bloggers, online reviewers, and potential social media vigilantes. One bad experience or a perceived unhappy outcome can encourage an online review that will repel potential business like a two-day-old baby diaper. A customer with a smartphone or an internet connection has the ability to actually affect your bottom line. Ironically, though, most agents aren’t handling a problem at the right stage: before a problem happens. In this presentation, Terry will show you how the simple things have an enormous impact on customer satisfaction – as well as how to set reasonable expectations for your client so they never feel surprised when something doesn’t go according to plan.

Beginner Track - Common Legal Hotline Q&A: Property Management

10:30 AM - 11:30 AM, Thursday, Oct 24, 2019

Instructor: Erin Barton

Course Description: Just like with the regular Common Legal Hotline Q&A, this course takes some of the most frequently asked questions, and a few of the most unique, and discusses them in an open forum with a focus on Property Management. Approved 1 Hour Legal Updates CE; no PL

Beginner Track - Tenant Selection/Application Process

11:30 AM - 12:20 PM, Thursday, Oct 24, 2019

Panel Discussion

Seasoned Agent Track - Quid Pro Quo and Hostile Environment Harassment

10:30 AM - 12:20 PM, Thursday, Oct 24, 2019

Instructor: Barrie Bowers

This course will provide an overview of the current status of the law with respect to quid pro quo and hostile environment harassment, discussing both applicable HUD regulations, and recent case law. Course participants will then break into small groups to develop proposed policies for best practices in this area, to be incorporated into tenant Leases, Property Management Agreements with owners, and Company Policies and Procedures, and then reconvene to share with the group.

Pending 2 Hours Fair Housing CE; 2 Hours Elective PL.

Broker Track - Create a Playbook for Success: 10 Critical Elements for Running a Property Management Business

10:30 AM - 12:20 PM, Thursday, Oct 24, 2019

Instructor: Marc Cunningham

Course Description: Many people possess the skills necessary to work IN a successful company, but few possess the skills necessary to RUN that company. We will outline the ten critical areas of business success with action items for beginning immediate implementation! We’ll educate current business operators on what habits they must practice; as well as we will tell employees what their employers always wanted them to know but were afraid to say out loud. If your company needs help with hiring and firing, setting clear expectations for team members and measuring them, creating multiple profit centers, having an effective leader, creating system manuals to standardize and protect business, finding new business opportunities, or understanding the future of the property management industry, then this session will be beneficial for both company operators and employees.  Pending 2 Hours Broker Management.

Lunch

12:30 PM - 1:30 PM, Thursday, Oct 24, 2019

Included in Registration Fee

Beginner Track - Property Management Forms for Beginners 2019

1:30 PM - 3:20 PM, Thursday, Oct 24, 2019

Instructor: Laura Farley

Course Description: This course will walk you through the standard form property management agreement and standard form residential lease, discussing what the contractual provisions mean to give licensees a better understanding of lease transactions.

This course will also address common questions that property managers face when representing landlords in Virginia. Pending 2 Hours Real Estate Contracts CE; 2 Hours Elective PL.

Seasoned Agent Track - 5 Things to Know about Working with Real Estate Investors

1:30 PM - 3:20 PM, Thursday, Oct 24, 2019

Instructor: Marc Cunningham

Course Description: Real estate investing is no longer just for the rich. Both millennials and baby boomers are moving away from stock market investing and into real estate investing. This session will educate agents on how to confidently work with investor clients. Pending 2 Hours Real Estate Related CE; 2 Hours Elective PL.

Broker Track - Property Management Broker Supervision: Case Studies and Best Practices

1:30 PM - 3:20 PM, Thursday, Oct 24, 2019

Instructor: Erin Barton

Description:  During this course, Erin Barton will take actual Real Estate Board cases and review where agents went wrong, potential broker liability, and what brokers can do to limit their risk.  Approved 2 Hours Broker Supervision or 2 Hours Real Estate Related CE; No PL.

Beginner Track - Agency for Property Managers

3:30 PM - 4:30 PM, Thursday, Oct 24, 2019

Instructor:  Erin Barton

Course Description:  This course has the answers to the most frequently asked questions about agency for property managers. Topics include agency law updates, termination rights, disclosure obligations, tenant relationships, and competency. Approved for 1 Hour Agency.

Seasoned Agent Track - Content Marketing for the Real Estate Professional

3:30 PM - 4:30 PM, Thursday, Oct 24, 2019

Instructor:  Marc Cunningham

Course Description: Grow your business with this easy and cost-effective marketing platform. One of the most challenging aspects of business success for most real estate professionals is marketing. We know we SHOULD be doing it, and the marketing industry tells us that our business will fail without it. But what do you do when you don’t have the time, the skill set, or the money to hire someone else to do it for you?  The answer: CONTENT MARKETING. This session will explain exactly WHAT content marketing is, WHY it is so effective, and HOW you can start using it today. The results of content marketing will blow you away and it won’t cost you any money!

Broker Track - Property Management Forms Update 2019

3:30 PM - 4:30 PM, Thursday, Oct 24, 2019

Instructor:  Laura Farley

Course Description: An overview of what’s new with property management forms. Approved for 1 Hour Real Estate Contracts; 1 Hour Broker Management Note:  This course is a repeat of PMX Spring Update Session.

Networking Event - Casino Night (with a Twist!)

6:00 PM - 9:00 PM, Thursday, Oct 24, 2019

Casino Night is BACK and we’ve added a couple of twists to this popular event. This year, not only will you be able to have dinner and drink while you enjoy the casino activities, but you’ll also be able to enjoy karaoke! BONUS! You can do all of this IN COSTUME! While it isn’t required, it is highly suggested that you come dressed up and get in the spirit of the season!

Friday, October 25, 2019

Virginia REALTORS® Registration Desk Open

8:00 AM - 12:00 PM, Friday, Oct 25, 2019

Continental Breakfast

8:00 AM - 9:00 AM, Friday, Oct 25, 2019

Included in Registration Fee

Property Management Q&A

9:00 AM - 12:00 PM, Friday, Oct 25, 2019

Instructor: Chip Dicks

Course Description: This course will review the application of the Virginia Residential Landlord and Tenant Act (VRLTA) and other applicable state laws. Chip will provide an update on recently passed legislation and answer your questions.   Please feel free to submit questions to AskChip@VirginiaRealtors.org in advance of the session. 

Pending 3 Hours Legal Updates CE; 3 Hours Broker Management CE; 2 Hours Elective PL.